Trust & Safety

Safety & standards

How we keep Kitse safe, legal, and trustworthy for everyone.


Our standards

Local sellers only

Every chef on Kitse operates from their own home kitchen in your area. No dark kitchens, no ghost brands.

Approved categories

We support cottage food items (baked goods, jams, preserves) and MEHKO-permitted meals (full entrees, soups, sides). Each seller's permit determines what they can offer.

Quality expectations

Chefs are expected to use fresh ingredients, maintain clean kitchens, and prepare food with the same care they'd serve to their own family.

Packaging

All food must be properly packaged and labeled. Hot items stay hot, cold items stay cold. Allergens must be clearly disclosed.


Legal compliance

Home kitchen food sales are legal in most US states under cottage food laws and MEHKO (Microenterprise Home Kitchen Operation) permits. Here's what that means.

Food safety

Hygiene

All sellers must hold a valid food handler certificate. We recommend and link to accredited online courses during onboarding.

Storage & handling

Sellers must follow proper food storage temperatures, prevent cross-contamination, and maintain clean preparation surfaces. MEHKO sellers undergo county kitchen inspections.

Labeling

Every product must list ingredients and allergens. State-required disclaimers (e.g., "Made in a home kitchen") must be included on packaging.


Transparent by design

Simple pricing

Food price + $6 delivery + tax. No service fees, no hidden charges, no surge pricing.

Clear delivery

$6 flat local delivery within 5 miles. Free on orders over $50. Outside the zone, pickup is always available.

No hidden fees

What you see at checkout is what you pay. We don't add fees at the last step.

Commission

Kitse takes 25% of food sales. Sellers keep 75% of food revenue plus 100% of delivery fees. This is clearly shown in the seller dashboard.

We're here to help

For customers

Have a question about your order? Need to report an issue? Contact us at support@kitse.co or use the contact form on our website. We respond within 24 hours.

For sellers

Need help with permits, your dashboard, or a specific order? Reach us at sellers@kitse.co. We also offer onboarding support to help you get set up.

Contact us →