Support

Frequently asked questions

Everything you need to know about ordering and selling on Kitsé.

Kitsé is a curated marketplace that connects you with home chefs in your neighborhood. Every chef on the platform cooks from their own kitchen — real people making real food with care. Think of it as a way to discover the best home cooking near you.
Yes. Every chef on Kitsé operates from their own residential kitchen under a valid food permit — either a Cottage Food permit (for baked goods, jams, preserves) or a MEHKO permit (for full prepared meals like pasta, chicken, soups). This is completely legal and regulated.
Absolutely. Home kitchen food sales are legal in most US states under cottage food laws and MEHKO (Microenterprise Home Kitchen Operation) programs. Every seller on Kitsé must hold a valid permit for the food they sell. We verify permits and guide chefs through the registration process. Learn more on our Safety & Standards page.
Delivery is a flat $6 within 5 miles. No surge pricing, no distance calculators, no surprises. Orders over $50 get free delivery. You can also choose pickup at no charge.
No. Your total at checkout is: food price + $6 delivery (or free pickup) + tax. That's it. We don't charge service fees, platform fees, or any other hidden costs.
Yes! Many chefs offer pickup from their kitchen. Select ‘Pickup’ at checkout and the chef will share their pickup location and time window after confirming your order.
Absolutely — and we encourage it. Many chefs offer family meal bundles (Dinner for 2, Family of 4, Weekly Meal Prep) at great value. Bundles are the best way to experience Kitsé. Look for the ‘Serves’ badge on menu items.
Contact us at support@kitse.co or use our contact form. We respond within 24 hours. If there's an issue with your order — wrong items, quality concerns, or anything else — we'll work with you and the chef to make it right.
Anyone with a valid home kitchen food permit can apply. This includes cottage food operators, MEHKO permit holders, home bakers, meal prep sellers, and cultural food makers. You must operate from your own residential kitchen — no commercial facilities or ghost kitchens.
It depends on your state and what you want to sell. In California, Cottage Food permits cover shelf-stable items (baked goods, jams, granola) and MEHKO permits cover full prepared meals (entrees, soups, sides). In Texas, cottage food law already covers hot meals. We walk you through the exact requirements for your state during onboarding. Start here →
Payouts run weekly. You keep 75% of food sales plus 100% of delivery fees. Kitsé takes a 25% commission on food sales only — no monthly fees, no upfront costs. You can track every order and payout in your seller dashboard.
Yes. You control your availability completely. Set your weekly hours, add blackout dates, toggle accepting orders on or off anytime. You can also set a lead time (same day, next day, etc.) so you're never caught off guard.
Yes, and we strongly recommend it. Bundles (family meals, dinner for 2, weekly meal prep) increase your average order value by up to 40%. You can create bundles from your seller dashboard with a ‘Serves’ count and special pricing.
Yes. You can offer pickup only, delivery only, or both. Toggle these options anytime from your dashboard. Delivery is a flat $6 within 5 miles — you handle the delivery yourself.

Still have questions?

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