Every meal on Kitsé is made just for you — from sourcing ingredients to preparation. Our refund policy reflects that work, and tries hard to do right by both sides.
You can cancel for a full refund, anytime from your order page. Plans change — we get it.
Your chef has likely already begun preparing your order, so cancellations are no longer available. If something's gone wrong on your end — sudden travel, a mix-up, anything — write us at hello@kitse.co and we'll do what we can.
Need a different day? Tap Reschedule on your order page. As long as the new slot is at least 48 hours out, we'll move it without charging anything.
Late, missing, wrong dish, didn't taste right — tap Report an issue on your order page within 24 hours of delivery and we'll make it right.
Full refund to your original payment method. We don't make you choose between credit and cash — if something was wrong, you get your money back.
Refunds hit your original payment method within 5–7 business days. Your bank may take an extra day or two to show it on your statement.
Sometimes life happens — a chef gets sick, an ingredient falls through. If they cancel, you get a full refund automatically. No action needed.
Reply to the cancellation email and we'll point you to similar chefs cooking near you that week.
Write us at hello@kitse.co and tell us what happened. We answer within 24 hours.