Our commitment to fair, simple resolution.
Buyers can cancel within 10 minutes of placing an order for a full refund. No questions asked.
If the chef hasn't started preparing your order, cancellation may still be possible. Contact support and we'll do our best to help.
Once a chef has begun preparing your order, it cannot be cancelled. At that point, they've already committed their time and ingredients to your meal.
If something isn't right with your order, we want to make it right.
If your order arrives with wrong items, missing items, or quality issues, contact us within 24 hours of delivery. We'll review the issue and work with the chef to resolve it.
Refunds are processed within 5–7 business days to your original payment method. Depending on your bank, it may take an additional few days to appear on your statement.
If your order doesn't arrive, contact support immediately. We'll investigate and issue a full refund or arrange a replacement.
If your order is significantly delayed beyond the estimated delivery window, we'll offer a credit or partial refund for the inconvenience.
If items arrive damaged during delivery, you're eligible for a full refund or replacement. Please include photos when contacting support.
If a chef cancels your order for any reason, you receive an automatic full refund. No action needed on your part.
We'll help you find an alternative chef in your area if you'd like. Just let us know and we'll point you to similar options nearby.
Contact us at support@kitse.co for all refund requests. Include your order number and a description of the issue, and we'll get back to you within 24 hours.